A heat pump has one failure mode an air conditioner doesn't: it can cool fine and refuse to heat, or the other way round. That usually points at the reversing valve or its control circuit, and it's worth diagnosing properly before anyone replaces a compressor.
Cooling works but heating doesn't? That's a different fault than a system doing neither. We check pressures in both modes, the reversing valve and its solenoid, the defrost board, and the auxiliary heat before condemning anything expensive.
We work on all major brands, residential and commercial, and we'd rather find a $200 control problem than sell you a compressor you didn't need.
That pattern usually points at the reversing valve or the circuit that controls it — the part that flips the system between modes. It's worth testing properly, because the symptom looks alarming and the fix is often not a major one.
In heating mode a heat pump frosts up and runs a defrost cycle to clear it. Ice that stays is usually a defrost control, sensor, or refrigerant charge problem rather than the unit being broken outright.
We're open 24 hours, 7 days a week, and we prioritize no-heat and no-cool calls. Call or text and we'll tell you honestly where you sit in the day.
$120, or $190 after hours. That's a NATE-certified technician on site diagnosing it properly, and you'll know the repair cost before we start it.
Call or text and we'll find out which mode is failing and why.
